Shipping policy
Thank you for shopping at optshop.shop. This Shipping Policy outlines our procedures and guidelines regarding order processing, dispatch, and delivery.
1. Order Processing Time
Orders are processed within 1 to 3 business days following successful payment.
Processing takes place Monday through Friday, excluding weekends and public holidays.
Orders placed after 4:00 PM on Friday will be processed on the following Monday.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and delivery details.
Please note that order processing time and shipping transit time are separate.
2. Shipping Destinations
We currently offer shipping services to customers in the United States and Canada.
Shipping availability may vary based on the service coverage areas of our partner carriers. If you are unable to select your region during checkout, it indicates that we do not currently ship to that destination.
3. Estimated Delivery Time
Estimated delivery times vary by destination.
United States
Estimated delivery time: 7–12 business days
Canada
Estimated delivery time: 7–12 business days
The delivery times listed above are estimates; actual delivery times may vary due to factors such as customs clearance, weather conditions, or carrier delays.
4. Shipping Costs
We offer free shipping on all orders.
5. Order Tracking
You will receive a tracking number via email once your order has shipped.
Tracking information may take 2 to 5 business days to update, depending on the carrier's processing speed.
6. Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may apply depending on the regulations of the destination country or region.
These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer. 7. Delivery Delays or Lost Packages
Although we partner with trusted logistics providers, delivery delays may still occur due to the following reasons:
Customs inspections
Adverse weather conditions
Service disruptions by logistics carriers
Seasonal peak demand
If your order does not arrive within the estimated timeframe, please contact our customer service team for assistance.
8. Incorrect Delivery Address
Customers are responsible for providing accurate delivery information at checkout.
If an incorrect or incomplete address is provided and the order has already been shipped, we may be unable to modify the delivery address.
If a package is returned due to incorrect address information, additional shipping fees may apply for re-shipment.
9. Contact Us
Email: ajcikrockynivanb@gmail.com Phone: +1 212-7370-520
Address: 1192 Lexington Ave, New York, NY 10028
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)